Privacy Policy – Kranleigh

1. Who We Are

Kranleigh ("we", "us", "our") is a specialist consultancy providing support for children and young people with complex needs. Our registered address is KT6 4SF. You can contact us at info@kranleigh.co.uk or 07763 198031.

2. What Information We Collect

We may collect personal information including your name, email address, phone number, and any details you provide through our contact or referral forms. For referrals, we may also collect information about the child or young person being referred, including their name, date of birth, address, and details of their needs.

3. How We Use Your Information

We use the information you provide to respond to enquiries, process referrals, deliver our services, and comply with our legal obligations. We will not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process personal data on the basis of: (a) your consent; (b) the performance of a contract or to take steps prior to entering a contract; (c) compliance with a legal obligation; or (d) our legitimate interests in operating our business and delivering our services.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share information with partner agencies, local authorities, or other professionals where this is necessary to deliver our services or where we are legally required to do so. All data sharing is carried out in accordance with applicable data protection legislation.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Referral and case-related data is retained in accordance with relevant statutory guidance.

7. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to data portability. To exercise any of these rights, please contact us at info@kranleigh.co.uk.

8. Cookies

Our website uses cookies to analyse traffic and improve your experience. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

10. Contact & Complaints

If you have any questions about this policy or wish to make a complaint, please contact us at info@kranleigh.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.